Sr. ServiceNow Developer

Senior ServiceNow Developer We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our team full-time in support of our proprietary PaaS platform. This role is critical to advancing our ServiceNow capabilities and delivering scalable, high-impact solutions for both internal operations and external client workflows. The ideal candidate brings deep ServiceNow expertise, strong architectural thinking, and a forward-looking approach to automation. Key Responsibilities Platform Strategy & Development Provide strategic input on ServiceNow best practices, emerging features, and platform efficiencies. Translate complex business requirements into scalable, maintainable ServiceNow solutions. Lead development initiatives end-to-end, including planning, stakeholder engagement, and execution. Design and implement configurations compatible with a domain-separated ServiceNow architecture . Architect and extend custom applications, integrations, and workflows aligned with platform standards. Operational Support Act as a subject matter expert (SME) for ServiceNow platform components, custom applications, and integrations. Troubleshoot and resolve platform issues in accordance with standard change and release management procedures. Perform regular audits, maintenance, and optimization to ensure data integrity, performance, and platform consistency. Client-Facing Delivery Support technical proposal development and onboarding activities for new clients. Deliver ServiceNow-based automation initiatives that meet or exceed defined ROI and operational objectives. Collaborate with client stakeholders to align platform capabilities with business outcomes. Documentation & Communication Maintain and evolve platform standards, architectural documentation, and development best practices. Update internal process and technical documentation to reflect new features and enhancements. Communicate platform changes and their impacts clearly and proactively to both technical and non-technical stakeholders. AI & Emerging Capabilities Work with ServiceNow AI and Generative AI features (such as Now Assist) as part of broader automation and platform initiatives. Incorporate AI into workflows including incident or case summarization, resolution assistance, or knowledge support , where it adds value. Participate in prompt design and tuning within ServiceNow’s AI tooling to improve accuracy and usability. Support or extend Conversational AI, Virtual Agents, or AI Search through configuration, scripting, or flow development. Contribute to responsible adoption of AI to enhance efficiency, user experience, and operational outcomes across the platform. Required Skills & Experience Minimum 5 years of hands-on ServiceNow development experience . Proven experience working within domain-separated ServiceNow environments (strongly preferred). Strong proficiency across core ServiceNow modules, including: ITSM (Incident, Change, Request, Problem) Service Catalog ITBM / PPM ITOM Reporting & Performance Analytics Experience with third-party integrations and custom application development. Strong business process mapping, workflow design, and automation skills. Excellent communication skills and the ability to engage effectively with stakeholders at all levels. Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines ServiceNow Certified Application Developer (CAD) Required ServiceNow Certified System Administrator (CSA) Required Benefits of Working for Abacus: Exposure to diverse array of technologies Part of a team of experienced engineers who aim to deliver exceptional service Competitive compensation Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO Opportunities to further technical education through online courses Positive, friendly, supportive work environment