Service Desk Specialist

Responsibilities Provide IT support to employees (remote and on-site) Manage user accounts, permissions, and system access Handle onboarding and offboarding from the IT side Prepare and configure employee workstations Manage IT equipment procurement, delivery, and inventory Troubleshoot hardware, software, and system issues Maintain IT documentation and asset records Support internal tools ( Google Workspace, Atlassian, GitHub ) Assist with cloud access management (AWS / GCP / Azure basics) Participate in IT infrastructure and security improvements Requirements 2+ years in IT support / Service Desk / system administration Experience with access management, onboarding, equipment provisioning Experience supporting macOS and Windows Understanding of network basics (DNS, DHCP, VPN, TCP/IP) Experience with ticketing systems Basic understanding of cloud platforms (AWS / Azure / GCP) Basic understanding of GitHub access management Experience maintaining documentation Nice to have Experience with MDM solutions Experience with VPN or LDAP Administration experience in Atlassian, GitHub, AWS Interest or experience in security topics (Zero Trust, access control, endpoint security) What we expect Ownership of operational tasks Ability to handle routine work and technical issues Structured approach to documentation and processes Proactive mindset and willingness to learn We offer Competitive EUR salary Quarterly bonus system Flexible schedule Medical insurance Unlimited vacation and sick leave Budget for professional learning Modern hardware